Returns/Exchanges

Not 100% happy with your new Brio? We're here to help! You have 30 days from the date of receiving your items to return them.

We accept returns for in-stock, nonsale leotards when:

• The products don't fit.
• You don't love them as much as you hoped.
• They aren't the products you ordered.
• The products have defects. 

Simply complete the returns form below and we’ll get in touch with all the details you need to return the products. Please do not send goods to Brio without completing the form below. 

All products must be returned in original condition, unwashed and unworn (tried on is fine). Sale items cannot be returned.  All postage costs must be covered by the customer unless the product is faulty.

 

HOW DO I RETURN GOODS?

• Please complete the form below with your name, order number and garment(s) you would like to return.
• Our team will review your case and get in touch with you about next steps.
• If a return is approved, we will provide you with a Return Authorization Form. Add this to the shipment so we know what to do with the products once they are returned to us.
• If the product is faulty or we sent you the wrong products, we will provide you with a free return label. Please ensure that you visibly stick this label to the outside of the package and drop it off at the post office.
• If you don’t receive a free returns label, we recommend using a carrier that provides package tracking services to ensure your product gets back to us safely and quickly. We cannot be held liable for any lost goods in the post.